Purpose

EB BALLERS aims to provide a safe, enjoyable, and professional football environment.

Complaints are taken seriously and handled fairly, respectfully, and confidentially.

 

 

How to Raise a Complaint

Complaints should be submitted via:

Email: ebballersuk@gmail.com

Complaints should include:

• Name of complainant

• Contact information

• Description of concern

• Relevant dates/times

• Supporting information if available

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Complaints Procedure

Stage 1 – Informal Discussion

Where appropriate, concerns should first be raised informally with the Head Coach.

Stage 2 – Formal Complaint

A formal review and investigation will take place.

Stage 3 – Outcome

A written response will normally be provided within 10 working days.

Stage 4 – Escalation

Where safeguarding concerns arise, these may be referred to the school or local authority.

 

 

Confidentiality

All complaints will be handled confidentially where possible.