Privacy Policy

EB Ballers is a football coaching business based in the United Kingdom. We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the personal data we collect.

We collect and process the following types of personal data:

a. Information you provide directly:

• Full name

• Email address

• Telephone number

• Child’s name, age, and relevant health or emergency information

• Payment details (processed securely via third-party providers)

• Consent forms or medical disclosures (where relevant)

b. Information collected automatically:

• IP address

• Device and browser information

• Website usage data through cookies or analytics tools

We do not collect any special category data unless required (e.g., health info for coaching safety), and only with your explicit consent.

We process your personal data on the following lawful bases:

• Contract: To provide football coaching services (e.g. scheduling, communication).

• Consent: For marketing or promotional messages (opt-in only).

• Legal Obligation: For recordkeeping, child safeguarding, and regulatory compliance.

• Legitimate Interests: To improve services and ensure safety and efficiency.

We use your data to:

• Register players and book sessions

• Communicate with parents/guardians

• Send schedules, updates, and reminders

• Manage payments and invoicing

• Improve our website and services

• Ensure child welfare and safety during sessions

We do not sell your data. We may share your data with:

• Coaches and staff for operational and safeguarding purposes

• Payment processors (e.g. Stripe, Square)

• IT service providers (e.g. booking systems, email providers)

• Regulators or authorities, if legally required

All third parties are subject to confidentiality and data protection agreements.

We only retain your personal data for as long as necessary:

• Coaching and service records: up to 7 years

• Marketing consent: until you withdraw consent

• Health/safety disclosures: as required by law

After the retention period, your data is securely deleted or anonymised.

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure ("right to be forgotten")

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [your email address].

We use essential and analytics cookies to improve your website experience. You can accept or reject cookies when visiting our site or manage preferences via your browser settings. See our [Cookie Policy] for more details.

We implement industry-standard security measures, including SSL encryption, access controls, and secure data storage, to protect your information.

We only collect children’s data (e.g. names, age, health info) where necessary for participation in our football programmes and always with parental or guardian consent. This data is stored securely and used only for its intended purpose.

We may update this policy from time to time. The latest version will always be available on our website with the “Effective Date” clearly stated.